Privacy Policy of My guitar partner
Last Updated: May 02, 2024
This Privacy Policy describes how My Guitar Partner (referred to as "we," "us," or "our") collects, uses, processes, and shares users (referred to as “you” and “you”) personal information. This policy applies to all users of our application ("Application").
Personal Data Collection
1.1. Types of Data Collected
1.1.1. We collect various types of data to provide and improve our services. Here are the categories of data we collect:
1.1.1.1. Trackers: We use cookies and similar technologies to track activities within our Application and maintain certain information about user preferences and interactions. This includes cookies for analytics, personalization, and functionality.
1.1.1.2. Communications Data: Data Shared While Using Our Service: This includes any communications performed through our Application, such as queries made to our customer support, feedback provided via our service forms, and interactions with our service features.
1.1.1.3. Contact Details: We collect your email address when you create an account, subscribe to our newsletter, or interact with our customer service. This allows us to send you important service communications, promotional offers, and responses to your inquiries.
1.1.1.4. Financial Information: We collect financial information such as credit card numbers, bank account details, and other payment-related information when you purchase from us. This data is directly sent to our payment processors through a secure environment and is not stored on our servers.
1.1.1.5. Usage Data: This includes information about how you use our Application, such as the pages you visit, the time spent on those pages, the features you use, and the frequency of your interactions.
1.1.1.6. Device Information: Including hardware model, operating system version, unique device identifiers, and mobile network information.
1.1.1.7. Location Data: Precise location data from GPS, Wi-Fi, and mobile networks, subject to your consent where required by law.
1.2. How We Collect Data
1.2.1. We deploy tracking technologies like cookies and web beacons to gather data about your interactions with our Application. This helps us understand user behavior and improve our services.
1.2.2. When you register for our services, communicate with us, or enter information on our Application, you provide us with personal data directly. This includes but is not limited to account registration details, profile setups, and direct submissions through our web forms.
1.2.3. We may receive information about you from other sources, including our partners and service providers. This can include payment processing information, marketing leads, and enriched data services, which help us understand our users’ preferences and tailor our services accordingly.
Purpose of Data Processing
2.1. We process your personal data for the following specific purposes:
2.1.1. Service Delivery
2.1.1.1. To provide, operate, and maintain our Application.
2.1.1.2. To process and complete transactions, and send related information including transaction confirmations and invoices.
2.1.1.3. To manage user accounts, including registration and account authentication.
2.1.2. Customer Support and Communication
2.1.2.1. To respond to customer service requests and support needs efficiently.
2.1.2.2. To communicate directly with users via email, notifications, or other direct communication methods regarding service updates, security alerts, and account management issues.
2.1.2.3. To send users promotional offers and informational materials, subject to user consent. Users can opt-out of such communications at any time.
2.1.3. Improvement and Development
2.1.3.1. To improve the functionality and user experience of our Application by understanding how users use and interact with various features.
2.1.3.2. To develop new products, services, features, and functionality.
2.1.4. Legal Compliance and Enforcement
2.1.4.1. To comply with applicable legal obligations, such as tax requirements and other regulatory mandates.
2.1.4.2. To respond to legal requests and to protect the rights, property, or safety of our users, the public, or our Application.
2.1.4.3. To detect, prevent, and address technical issues, fraud, or other harmful activity.
2.1.5. Analysis and Reporting
2.1.5.1. To conduct analysis, research, and reporting for business operations and performance improvement.
2.1.5.2. To understand and analyze the usage trends and preferences of our users to better consider user environment and desires when updating our Application.
Third-Party Access and Data Sharing
3.1. To facilitate our service and the operations mentioned above, we share your data with selected third parties. These third parties have been carefully chosen and all of them comply with the legislation. The types include:
3.1.1. Service Providers
3.1.1.1. Hosting and Backend Infrastructure: We use third-party hosting services to store and process data securely. These services are critical for the functioning of our Application.
3.1.1.2. Email Management: Third-party services are used to manage email communications with our users effectively.
3.1.1.3. Payment Processors: To handle payments made within our Application, we partner with reputable payment platforms. These processors handle all financial information directly, ensuring that your payment data is secure and not stored on our servers.
3.1.1.4. Customer Support Services: To provide timely and efficient customer support, we may share necessary user data with third-party customer support services.
3.1.2. Legal and Regulatory Authorities
3.1.2.1. We may disclose necessary information to authorities when legally required to do so or to protect the safety and rights of our users.
3.1.3. Business Transfers
3.1.3.1. In the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets, personal data may be among the assets transferred to third parties. We will notify users via email and/or a prominent notice on our service of any change in ownership or uses of your personal data.
Detailed List of Third Parties
4.1. Our application engages with the following categories of third-party service providers:
4.1.1. Cloud Storage Services: For data hosting and backup.
4.1.2. Analytics Services: To analyze user behavior and improve service functionality.
4.1.3. Marketing Partners: For targeted advertising and promotional campaigns.
4.2. Users can contact us directly via the provided email address to request further details about the specific third parties we work with.
Data Security and Storage
5.1. Security Measures
5.1.1. We employ a comprehensive set of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure. This includes using encryption, firewalls, and secure server facilities.
5.1.2. Our security protocols are aligned with ISO/IEC 27001 standards, ensuring that personal data is handled in accordance with internationally recognized best practices.
5.1.3. Regular security assessments and penetration testing are conducted to ensure our defenses remain effective and up-to-date.
5.1.4. Users have the right to opt-out of certain uses of their personal data, including direct marketing and data sharing with third parties. To exercise these options, users can access the 'Settings' section within our application or contact our support team at support@myguitarpartner.com. We provide clear instructions and easy-to-navigate interfaces for managing your data preferences, ensuring you have control over your personal information.
5.2. Data Storage Locations and Transfers
5.2.1. Personal data is primarily stored on secure servers located in Belgium. These servers are managed by trusted data center providers with robust physical and electronic safeguards.
5.2.2. As an international service provider, we recognize that our users come from various geographical locations around the globe. Consequently, personal data we collect may be transferred to, stored, and processed in countries other than where our users reside. We are committed to ensuring the security and protection of your personal data, no matter where it is processed.
Data Retention
6.1. Retention Periods
6.1.1. We retain personal data only for as long as necessary to fulfill the specific purposes for which it was collected, as detailed in this policy, or as required by applicable laws.
6.1.2. The retention period depends on factors such as the nature of the data, the reasons for its collection and processing, and relevant legal or operational retention needs (e.g., for tax, accounting, or other legal compliance purposes).
6.2. Data Deletion and Anonymization
6.2.1. Once the retention period expires, personal data is securely deleted or anonymized, so it can no longer be linked to a specific individual.
6.2.2. Secure deletion processes are employed to ensure that data once deleted cannot be reconstructed or read.
6.3. Our data retention policies are regularly reviewed to ensure compliance with law and relevance to our operations. Adjustments are made as necessary based on changes in legal requirements or operational needs.
User Rights
7.1. As a data subject, you have certain rights concerning the processing of your personal data. These rights include:
7.1.1. Right to Access: You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data along with information regarding its processing.
7.1.2. Right to Rectification: You have the right to request the correction of inaccurate personal data about you and to have incomplete personal data completed.
7.1.3. Right to Erasure (Right to be Forgotten): You may ask for the deletion of your personal data where it is no longer necessary for the reasons it was collected or processed, consent has been withdrawn and there is no other legal ground for processing, or your personal data has been unlawfully processed.
7.1.4. Right to Restriction of Processing: You have the right to restrict the processing of your personal data under certain circumstances, such as if you contest the accuracy of the data or the processing is unlawful.
7.1.5. Right to Data Portability: You have the right to receive the personal data concerning you, which you have provided to us, in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller without hindrance from us.
7.1.6. Right to Object: You have the right to object to the processing of your personal data at any time, especially if we are processing your data based on legitimate interests or for direct marketing purposes.
7.1.7. Right to Withdraw Consent: If you have given consent to certain data processing operations, you have the right to withdraw that consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.
7.2. Requests to exercise your rights can be made by contacting us via the provided email address: support@myguitarpartner.com. We will respond to your request within one month of receipt. Please note that certain conditions and exceptions apply to these rights, and not all rights will be applicable in all circumstances.
Age Policy
8.1. No Age Limit
8.1.1. At My Guitar Partner, we welcome users of all ages. There is no minimum age requirement to access and use our Application. We believe in making music accessible to everyone, irrespective of age.
8.2. Parental Guidance
8.2.1. While we do not restrict access based on age, we encourage parents or legal guardians to supervise the online activities of their children. This supervision is crucial to ensure that children's use of the internet and our Application is safe and beneficial.
8.3. Data Collection from Children
8.3.1. We take extra precautions when it comes to collecting personal information from children. If we learn that personal information has been collected from a person under the age of 13 without verifiable parental consent, we will take the necessary steps to delete such information as quickly as possible. We urge parents to actively monitor their children’s online activities and guide them in understanding the implications of sharing personal information online.
8.4. Consent and Responsibility
8.4.1. By using our Application, users confirm that they are capable of understanding the implications of consent and are responsible for providing true and accurate information about their age if required.
Cookie Policy
9.1. Our Cookie Policy provides detailed information about how we use cookies and similar tracking technologies:
9.2. Types of Cookies Used
9.2.1. Essential Cookies: These are necessary for the Application to function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services.
9.2.2. Performance Cookies: These cookies allow us to count visits and traffic sources, helping us measure and improve the performance of our Application.
9.2.3. Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences.
9.2.4. Advertising Cookies: These are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing.
9.3. Purpose of Cookies
9.3.1. Cookies help us understand how the Application is being used, allow you to navigate between pages efficiently, and help improve your browsing experience.
9.3.2. They also help ensure that the advertisements you see online are more relevant to your interests.
9.4. User Controls
9.4.1. You can manage your cookie preferences within our Application or through your browser settings at any time. For more details on how to manage and delete cookies, visit our dedicated Cookie Policy linked within our Application.
International Data Transfers
10.1. We understand that the digital world transcends borders, and your journey with us might involve the international transfer of your personal information. We are deeply committed to handling these transfers with the utmost care and in strict compliance with international data protection laws, ensuring your personal information remains protected regardless of where it is processed.
10.2. Adherence to Global Standards
10.2.1. We meticulously ensure that all international data transfers adhere to the stringent standards set forth by international data protection regulations. Our commitment to these standards is unwavering, whether your data is transferred within your home country or to countries outside of it.
10.2.2. To guarantee that your personal information receives an equivalent level of protection when we transfer it internationally, we have implemented robust safeguarding measures. This includes ensuring that the country to which data is transferred has been deemed to provide an adequate level of data protection by your home country.
10.3. Transparency and Control
10.3.1. Before any international transfer of your personal information, we will inform you about the transfer, explaining the reasons for it and the protective measures in place to secure your data. Your consent will be sought to ensure that you retain control over your personal information.
10.3.2. We recognize that your rights to privacy and data protection do not diminish because your data crosses borders. Regardless of where your personal information is processed, you retain the right to access, correct, and request the deletion of your data, among other rights as detailed in our policy.
10.4. You have the right to inquire about the safety measures we employ when your data is transferred internationally. For detailed information on these transfers, including the countries involved and the safeguards in place, please contact us directly at support@myguitarpartner.com.
Updates to This Policy
11.1. Policy Review and Modifications
11.1.1. We may update this Privacy Policy periodically to reflect changes in our data processing practices, changes in the law, or advancements in technology. Our commitment is to ensure that our Privacy Policy always accurately reflects our practices and legal requirements.
11.2. Notification of Changes
11.2.1. Any significant changes to our Privacy Policy will be communicated through our Application. We will post the updated policy with its revision date, so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
11.2.2. Where feasible, and especially if the changes are substantial, we will also notify you via email or an in-application notification. We encourage you to review the Privacy Policy periodically to stay informed about how we are protecting the personal data we collect.
11.3. Consent and Acceptance
11.3.1. By continuing to use our Application after these changes are posted, you agree to the revised policy. If the changes have a material impact on your rights or the manner in which your personal data is handled, we will seek your consent where required.
To exercise any of these rights, please reach out to us using the contact details provided below. We are dedicated to facilitating your requests in a timely and respectful manner:
● Address: Melodious whisper, Graaflandhof 10, 1244RD Ankeveen, NH, Netherlands
● Email: support@myguitarpartner.com
Should you have any questions or wish to discuss your consent and the terms of our Privacy Policy further, we encourage you to reach out to us. Together, we can ensure that your experience with Nutritional Artistry is not only healthful and enriching but also secure and respectful of your privacy.